Privacy Policy

1 Introduction

Welcome to Fabulous Cleaning Concept LLC (“we,” “our,” or “us”), based in Orlando, Florida. We are committed to protecting your personal information and honoring your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit fabulouscleaningconcept.com or utilize our luxury residential and commercial cleaning services.

2 Information We Collect

2.1 Information You Provide

We collect personal information that you voluntarily provide when you:

• Request an online cleaning quote or schedule an appointment
• Fill out contact, inquiry, or career forms on our website
• Call, message (SMS or WhatsApp), or email our management team
• Apply for employment as a professional cleaning specialist
• Provide entry instructions, alarm codes, pet care notes, or customized service preferences

This information may include your full name, email address, phone number, service address, zip code, home square footage, bedroom/bathroom count, presence of pets, service frequency, and access codes.

2.2 Automatically Collected Information

When you browse our website, our servers may automatically collect standard device and usage data such as your IP address, browser type, operating system version, pages visited, and referring URLs. This data is strictly utilized to maintain site security, speed, and optimal browsing performance.

3 How We Use Your Information

We use your personal details strictly to fulfill high-touch cleaning operations:

• Calculate accurate, personalized cleaning estimates and verify schedule availability
• Dispatch our background-checked, insured cleaning specialists to your address
• Send appointment confirmations, arrival window notifications, reminders, and quality follow-ups
• Promptly respond to your inquiries, specialized surface care instructions, and customer support
• Process service invoices (via Zelle, Check, or Cash) and maintain required bookkeeping records
• Evaluate candidate applications for professional cleaning specialist roles
• Continually enhance our color-coded hygiene protocols and white-glove client experience

By submitting a quote request or booking inquiry, you consent to being contacted by Fabulous Cleaning Concept via phone, SMS, WhatsApp, or email regarding your estimate and service appointments.

4 Sharing of Information

We hold our clients' trust in the highest regard. We do NOT sell, rent, monetize, or trade your personal information or address details to third parties or marketing brokers under any circumstances.

Information may only be disclosed under the following strictly necessary circumstances:

• With trusted technical infrastructure partners (such as secure web hosting and transactional email routing) bound by non-disclosure agreements
• When required by Florida or federal law, court order, subpoena, or governmental regulatory authority
• To protect the safety, security, and property rights of our clients, staff, or business

5 SMS / Text Messaging Program

When you provide your phone number and check the consent box on our quote form, or text us first, you agree to receive SMS text messages from Fabulous Cleaning Concept LLC regarding quote requests, appointment confirmations and reminders, scheduling changes and customer care. Message frequency varies. Message and data rates may apply. You can cancel at any time by replying STOP; after you send STOP you will receive one final message confirming you have been unsubscribed. For help, reply HELP or contact us at (689) 689-1055 or contact@fabulouscleaningconcept.com. Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

6 Data Retention and Security

We retain client records only for the period necessary to maintain your ongoing service history, satisfy Florida tax requirements, and comply with state business obligations. We employ modern physical, electronic, and procedural safeguards to ensure your home address, key access instructions, and personal details remain confidential and secure.

7 Your Rights and Preferences

You may request to review, update, or remove your personal details from our active outreach database at any time. Simply contact our team via email or telephone.

8 Contact Us

If you have any questions or concerns regarding our Privacy Policy or data handling practices, please contact us directly: